Return & Refund Policy

Return & Refund Policy

At A&Z Coast, we want every customer to feel confident and satisfied with their purchase. We carefully inspect our products before they are shipped and are committed to providing a smooth and professional return and exchange experience.

Please review the following policy carefully before making a purchase.

Exchanges

Exchange requests must be submitted within 7 calendar days of the date your order is delivered.

To initiate an exchange, please contact us at azcoastbrasil@gmail.com or complete the return/exchange form available on our website.

First Exchange — Complimentary

The first exchange for each order is completely complimentary.

For the first approved exchange, A&Z Coast will cover:

• The cost of the return shipping label for the original item; and

• The shipping cost to send the replacement item to the customer.

This complimentary exchange applies to one exchange request per order, provided that the returned item meets all conditions outlined in this policy.

Additional Exchanges

If a customer requests a second exchange or any subsequent exchange for the same order, the customer will be responsible for the applicable return shipping cost and any shipping costs associated with sending the replacement item.

A return shipping label for an additional exchange will only be provided after the applicable shipping fee has been paid by the customer.

Defective, Damaged, or Incorrect Items

If an item arrives defective, damaged, or different from the item originally ordered, please contact us within 7 calendar days of delivery and provide photos and a description of the issue.

If the issue is confirmed to be the responsibility of A&Z Coast, we will cover the return shipping and replacement shipping costs at no additional charge to the customer.

Returns & Refunds

Requests for a return and refund must be submitted within 7 calendar days of the date your order is delivered.

Approved refunds may be issued as either:

• Store credit, provided in the form of a gift card for future purchases on our online store; or

• A refund to the original payment method used for the purchase.

Credit card refunds may take up to two billing cycles to appear on the customer's statement, depending on the financial institution.

Refunds for payments made through Zelle or bank transfer will be processed within up to 7 business days after the returned item has been received and approved.

Return Shipping Costs

Original shipping charges paid at the time of purchase are non-refundable.

For standard returns requested for a refund, the customer is responsible for the return shipping cost.

The first approved exchange for each order is completely complimentary, including both the return shipping of the original item and the shipping of the replacement item.

For a second or subsequent exchange for the same order, the customer is responsible for the applicable return and replacement shipping costs.

If the item is confirmed to be defective, damaged upon arrival, or incorrectly shipped by A&Z Coast, all applicable return and replacement shipping costs will be covered by A&Z Coast.

Return & Exchange Conditions

To be eligible for a return or exchange, merchandise must:

• Be unworn and unused;

• Be in its original condition;

• Have all original tags and seals attached;

• Be returned in its original packaging, when applicable;

• Include all accessories originally provided with the item; and

• Include the original invoice or sufficient order information to identify the purchase.

We do not accept returns or exchanges for items that have been worn, used, washed, altered, damaged, stained, or otherwise show signs of use or wear.

Items showing signs of makeup, deodorant, perfume, lotion, tanning products, or other stains or odors may be refused.

For swimwear, the hygiene liner must remain attached and intact for the item to be eligible for return or exchange.

A&Z Coast reserves the right to inspect all returned merchandise before approving a return, exchange, or refund.

If a returned item does not meet the conditions outlined in this policy, the return or exchange may be denied. The item may be shipped back to the customer, and the customer may be responsible for any applicable shipping costs.

Return Authorization & Shipping Deadline

Once your return or exchange request has been reviewed and approved, A&Z Coast will provide the applicable return instructions and, when applicable, a prepaid return shipping label.

The return package must be handed to the designated carrier within 7 calendar days from the date the return label or return authorization is issued.

If the package is not shipped within this period, the return or exchange authorization may expire and a new request may be required.

Customers are responsible for keeping their shipping receipt and tracking information until the return or exchange has been fully processed.

A&Z Coast is not responsible for packages that are lost or damaged after being shipped by the customer without appropriate tracking or proof of shipment.

Sale & Final Sale Items

Items purchased from the SALE category may be returned or exchanged in accordance with this policy unless the product listing specifically states that the item is FINAL SALE.

Items clearly identified as FINAL SALE at the time of purchase are not eligible for return, refund, or exchange, except where otherwise required by applicable law.

Promotional Items & Gifts

If a promotional gift or complimentary item was included with an order that is subsequently returned, the promotional item may also need to be returned in order for the refund to be processed.

If the promotional item is not returned when required, A&Z Coast reserves the right to deduct the applicable retail value of the promotional item from the refund, where permitted by law.

Multiple Items in the Same Order

Each order is eligible for one complimentary exchange.

If multiple items from the same order are exchanged as part of the first approved exchange request, the complimentary exchange benefit applies to that exchange request, including the return shipping and shipping of the replacement items.

Any additional exchange request submitted after the first exchange has been completed will be considered a subsequent exchange, and the customer will be responsible for the applicable return and replacement shipping costs.

Refund Processing

Once the returned merchandise has been received, A&Z Coast will inspect the item(s) to confirm that they meet the conditions of this policy.

Once the return is approved, the selected refund or store credit will be processed.

Refund processing times may vary depending on the payment method and financial institution.

A&Z Coast is not responsible for delays caused by banks, credit card companies, payment processors, or other financial institutions after a refund has been issued.

Returns That Do Not Meet Our Policy

If an item is returned after the applicable return period, does not meet the condition requirements, is identified as FINAL SALE, or otherwise does not qualify under this policy, A&Z Coast may deny the return or exchange.

In such cases, the item may be returned to the customer at the customer's expense.

Important Notice

This Return & Refund Policy applies to purchases made directly through A&Z Coast.

Nothing in this policy is intended to limit or waive any rights or remedies that cannot legally be excluded under applicable federal or state law.

A&Z Coast reserves the right to update this policy when necessary. The policy applicable to an order will generally be the version in effect at the time the order was placed.

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